Policies

All rates are subject to the GST (Federal Goods & Services Tax) of 5%  and Provincial Sales Tax of 10%. The PST is added on top of the GST, so the multiplier to arrive at the tax figure is 15.5%.

A deposit of 30% of your pre-tax rental amount is required to secure your reservation. The balance with taxes, is payable on arrival.

Windermere is a seasonal business and therefore it is essential that your reservation be honored.  Of course, circumstances beyond a person’s control may require a change in scheduled travel plans and we understand this. However, once the season begins it can be difficult to fill a vacancy.  Most travelers arriving on the island are pre-booked for lodging, with the result that there is a small percentage of transients seeking accommodation.

Once a reservation is made and secured with a deposit, it is a guaranteed reservation. The cottage booked is automatically held for you. This deposit is credited toward the cost of your stay, at the time of settlement on your arrival at Windermere. Out of this deposit, we are reserving $100 towards a damage deposit, which will be refunded upon inspection of the cottage at the end of your stay.

In the event of a cancellation, the following apply:

• Notification prior to May 1st: full refund.
• Notification after May 1st: refund only when the dates for your reservation are subsequently re-booked and paid for.
• Notification 7 days before your arrival date: forfeit of the full amount of your deposit.
• All cancellations are subject to an administration fee of $50.00, deducted from the deposit.
• If you will be arriving after 6:00 pm on the first day of your reservation, we would appreciate a courtesy call on our toll-free line to inform us of that fact. (1-800-688-2234)

We suggest that buying "trip cancellation insurance" might be worth considering.